Have you worked in customer service, order entry or accounts payable and want to look at the job from a different perspective? Are you passionate about ensuring great customer experiences? Do you often find yourself exploring every option and menu in a software program? Good news — you just might be who we are looking for!
As a Customer Experience Specialist, you will be responsible for engaging with new and existing customers during and after implementation. You will ensure a positive customer experience through outreach and collect feedback through customer engagement at assigned intervals and checkpoints. You will also provide improved customer utilization and satisfaction through your knowledge of the Esker product suite.
What do we think it will take to succeed as Customer Experience Specialist?
Background in customer service, order entry, account management, or accounts payable.
Proven experience managing and cultivating positive working relationships with customers and coworkers.
Outgoing individual with strong communication and presentation skills.
Excellent time management skills, with the ability to complete assigned tasks in a fast-paced work environment.
The technical skills to quickly learn and configure the Esker on Demand solution including; dashboards, reports, tabs, views and templates.
Ability to travel; the Customer Experience Specialist may spend up to 20% of his/her time visiting customers on-site.
Strong knowledge and experience using Microsoft Office products, as well as GoToMeeting, Salesforce.com, and other web-based applications.
Entrepreneurial/problem-solving mindset, with an emphasis in making our customers feel valued, understood and engaged.
What’s in it for you? Of course, Esker will pay you a competitive salary, but you’ll also love coming to work every day. With a laid-back culture that encourages employees to keep a healthy work-life balance, Esker makes sure all of our employees have time to do the things they love — including playing ping-pong in the office! With benefits like paid vacation and a reimbursement program that can be used every year towards your fitness or home office, we want you to be able to commit to your passions!
If you need a little more information about Esker as a whole, check out our website for more details on our culture.
Our Quit Paper Company is worldwide, with North America headquarters in Madison, WI, and global headquarters in Lyon, France.
To apply for this job please visit the following URL: https://esker.applicantstack.com/x/detail/a2sfp2x5qsvj/aaac →